Thursday, 2 October 2008

A pound in time...


In the news today is a story that a group of teachers from the UK have had a four-day working trip to Marbella cancelled due to pressure from the media and the local mayor (whose quote makes him sound exactly like the fat old chain-wearing luncheoning stereotype of yesteryear).

It's only when you look at the numbers that the sanctimonious babbling of parents starts to look a little more suspect. The four-day trip for 80 teachers is estimated to cost £18,000 - a pretty budget-conscious £225 each. They're still having the meeting, just in the UK - and it doesn't take long to burn through that in the UK.


We take our graduates overseas for their first three days every year - butter on the cat's paws, a little investment in their future, and more than anything, so that we can take them out in the evenings, buy them dinner, and get them to create a peer group. We go abroad simply because a flight to Europe and a hotel for two nights is offset by the increased cost of catering, meeting room hire and drinks in the UK! It's cheaper to take people away, quite simply, and that has the desirable side-effect of creating motivation and engagement as well. Our sister company part-funds a skiing trip for 70+ staff each year - it sounds like a dot-com-boom style extravagance, but when the cost of replacing disengaged staff who have left runs into the millions each year, it's actually money well-spent. I don't think it's a cop-out to say that a four-day meeting in Marbella might create more engagement and re-energise the teachers than four days in the staff room!

There's an unpleasant element of parents spoiling the game by walking off with the ball here.

Tuesday, 30 September 2008

The Opposite of 'Talking' is...


...not 'listening'. The opposite of 'talking' is 'waiting'.

So says Fran Liebowitz, and watching George Galloway in typically pugilistic mode as he interviews David Henshaw about his documentary on muslim extremism in Britain, you can see it as clear as day.

When did 'interviewing' come to mean 'foisting an opinion on the expert in the room, and not allowing him/her to respond?'.

This is part of the reason why teleconferences fail so often - because all there is to do is listen, and most of us are not particularly good at it!

Monday, 29 September 2008

Leading by examples

We've been running a leadership development programme for our senior executives for the last eight months or so, and it's been very well received. At the same time, I'm conscious that an estimated 80% of interventions designed to change behaviour fail, because they are not supported outside of the learning environment itself - in short, because people back home don't know or care what you've learned and committed to.

A big part of sending someone on a course like this is getting buy-in from their manager. Today we built a briefing pack for managers of delegates, designed to encourage them to discuss what changes will happen following the course, and to evaluate their success. We've not done this in such detail before, but it strikes me with 20/20 hindsight that this is one of the most important parts of the initiative. I'm not a fan of 'happy sheet' evaluation forms - everyone has a good time on 3-day leadership courses - as they give a false positive, and yet the only measure of success and follow-up for most of our courses has been to ask the delegates what they think.

As of now, we're asking the delegates' MANAGERS to do this evaluation, by signing off on the actions people commit to following the course.

Hang on Just a Minute


I’m the world’s biggest Radio 4 fan. I get nostalgic for nothing at ‘Sailing By’. I miss Humphrey Lyttelton. Jonathan Sacks’ thoughts for the day get quoted in the coaching courses I run. I listen to the shipping forecast on the internet when I can’t sleep in hotels (once).

Like all passionate fans of the Home Service, I’m loathe to suggest anybody messes with any of its myriad institutions. But listening to ‘Just a Minute’ today made me realise that, ironically for a programme that is based on a lack of repetition, it has become 30 minutes of nothing else.

For those unfamiliar, the show requires a panel of four people to talk on a subject given by host Nicholas Parsons, for 60 seconds, without hesitation, repetition or deviation from the subject. All well and good. But the idea itself is very single-minded – there isn’t a great deal of lateral movement for the guests. So we have the usual suspects (Chris Addison perhaps excepted), including the omnishouty Paul Merton and the revoltingly self-satisfied Sue Perkins, cracking the same formulaic jokes over and over again. Add to that Julian Clarey’s 1980’s Brighton Pier smut, and you have 30 minutes of airtime the Beeb will never get back. 40 years old, and showing every episode of it.

On ‘I’m Sorry, I Haven’t a Clue’, this idea would be given two minutes. Humph would have laced it with acid wit, and the panel would not have found themselves funnier than the audience did. Can we have a new panel show on R4 please?

American Booty


The iTunes UK store today has a promotion box entitled ‘Around the World in 16 Films’. No fewer than eight of those are about the US (two about Manhattan (yes, ‘Maid in Manhattan’ is one)), and of the remaining eight, one is about Troy and the other about… Mars.

What does it mean? Is Sarah Palin hunting moose around Infinite Loop?... Does Steve Jobs have a passport? Is this a cynical ploy to increase US tourism during the credit crunch? Or does Apple just have a bunch of crap movies that it needs to shift?